> ## Documentation Index
> Fetch the complete documentation index at: https://docs.snapshot.box/llms.txt
> Use this file to discover all available pages before exploring further.

# Support and feedback

## What are the different support tiers?

Snapshot offers two primary levels of support:

### Basic support

* **Live chat:** Accessible from any page in the Snapshot app
* **Fast response times:** Our average reply time is under 5 minutes
* **Email follow-ups:** For more detailed discussions, you can continue the conversation via email
* **Community Discord:** You can also seek help in [Snapshot's Discord server](https://discord.snapshot.org)
* Free and available to everyone

### Premium support

* All basic support features included
* **Dedicated Telegram group:** Direct access to the Snapshot team, including the technical team
* **Prioritized feature development:** Your feature requests receive higher priority
* Available only for [Premium networks](/faq/networks#what-are-the-premium-networks) or spaces with [Snapshot Pro](/user-guides/spaces/pro)

## How to report a security issue?

If you've discovered a vulnerability or security issue, please send an email to **[security@snapshot.org](mailto:security@snapshot.org)** with as much information as possible to help us reproduce and address the issue.

## Request new features on Snapshot

Have an idea for a new feature? You can share your suggestions and upvote existing feature requests at [snapshot.canny.io/feature-requests](https://snapshot.canny.io/feature-requests).

## Have a partnership idea?

We'd love to hear from you! Please fill out the [partnership form](https://tally.so/r/w2axeK) and we'll get in touch with you soon.